At Baxton Studio Shop, we take pride in crafting mid-century modern inspired furniture that brings style and functionality to your home. We want you to be completely satisfied with your purchase of our bedroom sets, dining collections, or individual furniture pieces. If for any reason you’re not happy with your order, our straightforward returns policy makes it easy to request a return or exchange.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in the original packaging
  • Proof of purchase is required

Non-Returnable Items

Due to the custom nature or hygiene reasons, the following items cannot be returned:

  • Bed Frames and Beds that have been assembled
  • Custom or special order furniture pieces
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Care

Email us at [email protected] within 15 days of receiving your order with the following information (you may use the template below):

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Baxton Studio Shop Customer Care, I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date]. Item(s) to return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] For exchanges, please specify: – [Desired replacement product] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number] [Order Shipping Address]

Step 2: Wait for Approval & Instructions

Our customer care team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any special packaging requirements

Step 3: Package & Ship Your Return

Once approved:

  • Repackage the item(s) securely in the original packaging
  • Include all original tags, accessories, and documentation
  • Affix the return shipping label we provide (for exchanges)
  • For returns, you’ll be responsible for return shipping costs unless the return is due to our error

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your returned item(s):

  • For refunds: We will process your refund within 5 business days
  • For exchanges: We will ship your replacement item within 1-2 business days after receiving your return

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to reflect on your statement
  • PayPal: 3-5 business days

Note: Shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your furniture arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a replacement or repair at no cost to you
  3. In some cases, we may ask you to return the damaged item

Questions?

Our customer care team is happy to assist with any questions about returns or exchanges. Contact us:

  • Email: [email protected]
  • Mail: Baxton Studio Shop, 4530 Collins Avenue, OAKLAND, US 94624
  • Hours: Monday-Friday, 9am-5pm Pacific Time

We appreciate your trust in Baxton Studio Shop for your mid-century modern furniture needs and strive to make every aspect of your shopping experience, including returns, as seamless as possible.