About Baxton Studio Shop
Who is Baxton Studio Shop for?
Our target customers are design-conscious individuals who appreciate mid-century modern and contemporary furniture styles. We cater to:
- Homeowners furnishing bedrooms, dining rooms, or entertainment spaces
- Apartment dwellers looking for space-saving solutions like armoires and pantry cabinets
- Entertainment enthusiasts seeking bar furniture and bar carts
- Book lovers needing bookshelves and bookcases
- Those who value designer-inspired furniture at accessible prices
What’s the style of Baxton Studio furniture?
Our collection features mid-century modern inspired designs with clean lines and functional elegance. Products range from statement pieces like bakers’ racks to complete bedroom sets, all with a contemporary aesthetic that blends form and function.
Product Questions
Are your products fully assembled?
Most items ship fully assembled for your convenience. However, larger pieces like wardrobe cabinets may require simple assembly upon delivery. Product descriptions specify assembly requirements.
Can I purchase complete room sets?
Yes! We offer coordinated bedroom sets, dining room collections, and other furniture groupings. Purchasing complete sets ensures style consistency and may qualify you for free shipping on larger orders.
How do I care for my Baxton Studio furniture?
Each product comes with specific care instructions. Generally, we recommend:
- Using coasters under drinks on wood surfaces
- Dusting regularly with a soft, dry cloth
- Avoiding harsh chemical cleaners
- Following any special care instructions included with your purchase
Shipping & Delivery
Where do you ship?
We ship worldwide with reliable carriers, excluding some Asian and remote regions. Our Oakland, California warehouse serves customers across the globe.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Cost: $12.95 flat rate
– Includes tracking
Ideal for when you need items quickly
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Cost: $12.95 flat rate
– Includes tracking
Ideal for when you need items quickly
Free Shipping
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Cost: Free on orders over $50
Perfect for larger orders where timing is flexible
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Cost: Free on orders over $50
Perfect for larger orders where timing is flexible
How long does order processing take?
We typically process orders within 1-2 business days. During peak seasons, processing may extend by 1-2 additional days. You’ll receive shipping confirmation with tracking information once your order leaves our warehouse.
Can I track my order?
Absolutely! Once your order ships, we’ll email you tracking information so you can monitor your console tables, bedroom sets, or other items as they make their way to you.
Returns & Exchanges
What is your return policy?
We stand behind our quality but understand that sometimes returns are needed. Our policy includes:
- 15-day return window from delivery date
- Items must be in original, unused condition
- Original packaging should be retained when possible
- Contact our customer care at [email protected] to initiate a return
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll cover return shipping.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.
Payment & Account
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial information is never stored on our servers.
Do you offer gift cards or store credit?
Currently, we don’t offer gift cards or store credit programs. We recommend checking back in the future as we’re always looking to enhance our customer experience.
Customer Service
How can I contact customer service?
Our customer care team is available via email at [email protected]. We strive to respond to all inquiries within 24-48 business hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Where is Baxton Studio Shop located?
Our headquarters and warehouse are located at:
4530 Collins Avenue, OAKLAND, US 94624
While we don’t have a physical showroom open to the public, we’re proud to serve customers worldwide through our online store.
4530 Collins Avenue, OAKLAND, US 94624
While we don’t have a physical showroom open to the public, we’re proud to serve customers worldwide through our online store.
Pro Tip: When furnishing an entire room, consider ordering all pieces together to ensure style consistency and potentially qualify for free shipping on larger orders. Our bedroom sets, dining room collections, and coordinated furniture groupings make creating a cohesive look effortless.
Have a question we didn’t answer? Contact our friendly customer care team at [email protected] – we’re happy to help!